The app, the lessons and the tools are free, so there is nothing to refund. This policy covers the Office Hours with Dr. Chun membership ($27 per month).
If this is your first time joining, you can ask for a full refund of your first payment within 7 days of paying. It does not matter whether you joined a session or sent a question. Just email us from the address on your account and say you would like a refund.
You can cancel at any time in the app: open Profile, find Membership, and tap Manage membership. After you cancel:
We do not refund part of a month after the 7-day window if you cancel mid-month, because the rest of the month stays available to you.
We will refund or credit you, usually the whole month's charge, if:
If something else went wrong and you are not sure it qualifies, ask us anyway. We would rather fix it than argue about it.
Email support@drbillchun.com from the email on your account, and tell us what happened. We aim to reply within 2 business days.
Refunds go back to the card you paid with, through Stripe. Your bank may take 5 to 10 business days to show it. When a refund ends your membership, your Office Hours access ends too. Your free access stays.
See also our Terms of Service and Privacy Policy.